Friday morning
Fast replies available at 09:00-12:00
tk9999 Support: Weekend help is available
Dhaka and the entire Bangladesh users can quickly get tk9999 Contact here at tk9999 Help Center; login, APK, and app issues are viewed together
Download APK Install App
4 times, 1 easy support route
tk9999 Support works best on Fridays and Saturdays if you follow the times below, you won't miss messages
Friday night
Between 19:00-23:00 the team is most active
Saturday afternoon
Help tickets open quickly between 12:00-16:00
Sunday morning
Follow-ups usually come quickly between 10:00-14:00
| Day | Open | Best time | Note |
|---|---|---|---|
| Friday | Morning 9:00 | Night 7:00-11:00 | tk9999 Contact is available here quickly |
| Saturday | Morning 10:00 | Afternoon 12:00-4:00 | Tickets sent from Dhaka are prioritized |
| Sunday | Morning 10:00 | Morning 10:00-2:00 | More questions regarding bKash or Nagad |
| Monday | Morning 9:30 | Afternoon 1:00-5:00 | Login issues and APK verification are seen |
tk9999 Contact on 3 channels
All three channels are open; choose whichever is easiest for your issue.
Chat support
Good for quick questions; typically starts within 10 minutes
- App issues
- Login verification
- APK instructions
Email ticket
For longer explanations, a screenshot makes it easier
- Step-by-step answer
- Previous chat history
- Follow-up in the next
Help Center
Reading a short guide beforehand saves time; it helps a lot on weekends
- General questions
- Account guide
- App setup
4 steps to get tk9999 Help
The work can be done in four steps
01. Describe the problem
01. Say in one line what is stuck, login, app or account
02. Provide a screenshot
Sending a picture speeds up replies; many Dhaka users use this
03. Choose the correct channel
Chat, email or Help Center whichever is easiest for you
04. Check the follow-up
If you get a reply, merge the old tickets so you don't have to write again
3 small opinions
See what people are saying
tk9999 Support also replies on Fridays
Tickets sent from Dhaka opened in 12 minutes
Clear answers about the app and login
The team explains clearly about bKash questions
Help Center steps are very easy
Even with Nagad questions, the answer came quickly
What to do after hours
Do two tasks first
First tk9999 Login Open the page to see new notes tk9999 App Open the small guide from the Help Center
If chat is slow at night, keep the old ticket; the team will review it first in the next shift. Questions related to Rocket, bKash, and Nagad also come from Dhaka often, so write the answer a bit more clearly.